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Refund Policy | Bicep Heart AI

When Bicep Heart AI refunds a credit pack or subscription, how to request it, how long it takes, what is excluded, and how failed renders return credits.
Nov 8, 2026

Bicep Heart AI sells one-time credit packs, with payment collected by a third-party processor. Two different things can come back to you. If a bicep heart render fails or is stopped by a provider's safety filter, the credits for that attempt return to your balance on their own, without any request. This page covers the other case: getting the money you paid returned.

When You Qualify for a Refund

You qualify only when both statements hold:

  • Your request reaches us within 7 days of the original purchase, or of the first charge on a subscription.
  • The paid features on your account have not been used to any meaningful extent since that charge.

Asking for a Refund

Send an email to support@bicepheart-ai.video with:

  • The email address your Bicep Heart AI account uses
  • The order or receipt number, when you have it
  • A brief reason, if you would like to share one

How Long It Takes

Approved refunds go back to the same payment method used for the order. Card issuers and banks usually take 5-10 business days to show the returned amount.

What We Cannot Refund

As a rule, no money is returned in these situations:

  • Accounts that have made substantial paid use, for example by spending a large part of their credits or generating many videos
  • Renewal payments when the request comes in after the 7-day window has closed
  • Credit packs bought as one-time purchases, except where the law demands a refund
  • Accounts that violate the Terms of Service or misuse the refund process

Ending a Subscription

Cancelling is possible at any time and prevents the plan from renewing. It stops charges from that point on but does not return amounts that were already billed.

Disputes with Your Bank

Please talk to support before raising a dispute or chargeback with your bank, since billing problems are usually sorted out more quickly that way. While a chargeback remains open, we may restrict the account during our review.

Any consumer rights that the law does not allow to be waived continue to apply in addition to this policy.

Questions about refunds: support@bicepheart-ai.video.